FAQs
Frequently Asked Questions
Will I see a proof before my signs are made?
Yes. We'll email you a digital proof before your order goes into production. Please check all names, dates, spelling and wording carefully. Nothing will be produced until you've approved your proof.
Can I make changes to my proof?
Of course. If something isn't quite right, simply reply to your proof email with the changes you'd like. We'll send an updated proof for approval before production begins.
Can I see the colours before ordering?
Yes. We offer colour swatches so you can see the finish in person and check it against your wedding colours before ordering.
What is 3D feature lettering?
Selected parts of the design are created in raised acrylic lettering rather than being printed flat onto the sign. This gives the signage extra depth and a premium finish. Each product page will show which elements of the design can be created in 3D.
How long will my order take?
Our standard production time is approximately 10 working days from approval of your proof. If you need your signs sooner, we also offer a 4 working day Express service on eligible products.
When does the turnaround time start?
Your production time begins once you have approved your digital proof — not from the date you originally place your order. Returning your proof approval promptly will help keep your order on schedule.
How much is delivery?
UK delivery is £5.95. Colour swatches are £2.95 delivery.
How will my signs be packaged?
Your signage will be carefully packaged to protect it during delivery. Please check your order as soon as it arrives and contact us straight away if there is any problem.
Can I order matching signs for my whole wedding?
Yes. Our collections are designed to work together, so you can carry the same colours, fonts and finishes throughout your day — from your welcome sign and seating plan to menus, table numbers and smaller venue signs.
Do you offer signage bundles?
Yes. We offer bundles for couples ordering several of their main signs together. You'll find the available options under Bundles.
What if I've made a mistake in the wording I supplied?
That's exactly why we send a proof. Please check your proof very carefully before approving it. Once a proof has been approved and production has started, we may not be able to make changes.
What if my order arrives damaged?
Please contact us as soon as possible at sales@puresignage.co.uk with your order number and photographs of the packaging and damaged item so we can help.
Can I return a personalised sign?
We want you to absolutely love your wedding signs.
If you're not happy with the quality of your finished signs, simply let us know. We'll work with you to put it right, whether that means remaking your sign or refunding you. No arguments, no fuss.
All we ask is that you contact us within 7 days of receiving your order.
As your signs are personalised, your approved wording and design aren't covered by the guarantee, so please check your digital proof carefully before approving it.